I. General Terms and Conditions
1. These Terms and Conditions shall govern the rights and liabilities of the parties to a purchase agreement (the "Agreement") between the company LEMON SPORT s.r.o. (the "Vendor") and a customer ("the Buyer"). Its purpose is the purchase and sale of goods through a Vendor's online store (the "Online Shop"): BALESPO
Vendor Information:
LEMON SPORT s.r.o.
Address: Vyšehradská 6, Bratislava, Slovakia 851 06
COMPANY REGISTRATION NUMBER (IČO): 45 348 545, registered in the Commercial Register of District Court Bratislava I, Section sro, File# 62517/B, VAT NUMBER (DIČ): 2022948301
e-mail: balespo@s balespo.com
phone: +421905635904
2. By completing the registration or order form at the Online Shop, the Buyer gives permission to the Vendor to process and store personal data and information on Buyer's purchases. Without an explicit prior approval by the Buyer, the Vendor shall not disclose such data to third parties, excluding parties involved in the payment or supply of goods (banks, shipping companies).
3. Product description is informational only and may vary.
II. Formation of the Agreement
1. Order submitted by the Buyer and accepted by the Vendor shall be construed as a formation of the Agreement between the Buyer and the Vendor.
2. Goods are ordered through the Online Shop of the Vendor. Automatic notice of the order shall not amount to confirmation of the Order by the Vendor.
3. The Vendor shall serve the confirmation of the Order upon the e-mail address provided by the Buyer within 24 hours of receipt of the order by the Vendor. Vendor's acceptance of the Order shall contain the following:
- name and quantity of goods,
- price,
- method of payment,
- method of delivery,
- time and place of delivery.
Electronic account in case of payment via bank transfer or PayPal payment system is attached to the acceptance notice.
4. The Parties agreed that placing an order through the Online Shop of the Vendor by the Buyer shall be construed as acceptance of these Terms and Conditions by the Buyer.
5. The Buyer can still place an order even for goods that are not in stock. In such case, the Vendor shall inform the Buyer of an expected date of delivery to the stock in the confirmation notice and shall issue pre-invoice for such order.
III. Order Cancellation
1. The Buyer shall be entitled to cancel the Order within 12 hours from its placement, either by telephone or by sending an e-mail to: balespo@balespo.com
2. The Vendor shall be entitled to refuse the Order if the goods provided therein:
- is no longer in production,
- is not currently in stock,
- has significantly become more expensive.
The Vendor shall inform the Buyer of such circumstance through an e-mail. If the Buyer has already paid a full price of goods or part thereof, the Vendor shall refund the buyer to the amount of the full payment paid by the Buyer for such goods within 10 business days from the sending of the abovementioned e-mail.
IV. Delivery
1. The Buyer shall be entitled to choose the method of delivery during the completion of order form at the Online Shop.
2. Delivery Options:
- delivery by courier or regular post worldwide. The cost of delivery depends on the method of delivery, weight and dimensions of the parcel. In each case we choose the best possible delivery method. To see an estimated shipping cost, add items to your shopping cart, select your country, payment and shipping method. The goods will be shipped with the courier or regular post (depending on your choice and carrier capabilities).
Due to the possible non-standard size of the parcel, we reserve the right to adjust the shipping cost depending on the actual price of the carrier. Delivery cost of hoops is calculated individually.
We do not guarantee delivery times, as delivery is carried out by courier services and regular post. We are not responsible for any delays by the courier in the delivery of the package. We have no ability to influence the speed of their work.
- personal collection in Show-room: Vyšehradská 6, Bratislava, Slovakia
3. If the Vendor does not currently have goods in stock, the the delivery time may be extended.
4. The delivery shall contain the ordered goods and invoice.
5. The Buyer shall acquire the title to the goods upon receipt of the delivery, if the payment was executed in accordance with the conditions of the Agreement.
6. Upon the delivery of goods (during the presence of an employee of the courier company), the Buyer shall check the condition of the packaging. In case of any visible damage on the packaging, the Buyer shall not accept the delivery or make a report of this fact. Moreover the Buyer shall inform the Vendor via e-mail within 24 hours from such receipt of damaged order. Should the Buyer find any mechanical damage caused by the transport of goods after opening the packaging, the Buyer shall inform the Vendor via e-mail or phone within 24 hours from such receipt of damage order. Any returns send later resulting from mechanical damage will not be considered.
7. The Buyer shall check the correct number of packages, according to the delivery form that you sign during delivery of goods for the courier. Should the Buyer find that the delivery is incomplete, the Buyer shall not accept the delivery, otherwise the Buyer will lose the right to claim the entirety of the order!
8. Should the Buyer refuse to accept the goods without serious cause, the Buyer shall pay the costs of the services associated with the delivery of the goods to the Buyer, including the delivery back to the Vendor and carrier/post services for shipments sent as cash on delivery (if applicable). If the price for the goods was already paid by the Buyer, the Vendor shall be entitled to offset the costs contained in this paragraph with the payment of the refund.
V. Payment
1. The Buyer shall be entitled to select the method of payment during the completion of order form at the Online Shop.
2. Payment Options:
- bank transfer to the account of the seller in advance,
- credit card
- credit card using the PayPal system (+4%)
- cash on delivery upon delivery by carriers
3. In case of cash on delivery, the costs for courier services involved in the delivery process shall be added to the purchase price. The price for such services is listed in the section Payment and Delivery at the Online Shop.
4. Should the Buyer not meet payment terms pursuant to the Agreement at the delivery of goods, the Vendor shall be entitled to reject the Agreement and request the Buyer to pay the costs associated with delivery to the Buyer, including the delivery back to the Vendor and carrier/post services for shipments sent as cash on delivery (if applicable).
5. The payment shall be made before the Buyer opens the package.
VI. Warranty and Returns
1. Each item comes with a warranty valid for 24 months from its receipt by the Buyer.
2. Any returns shall be assessed in the most optimal manner and in accordance with applicable legislation.
3. Upon the delivery of goods (during the presence of an employee of the courier company), the Buyer shall check the condition of the packaging. In case of any visible damage on the packaging, the Buyer shall not accept the delivery or make a report of this fact. Moreover the Buyer shall inform the Vendor via e-mail within 24 hours from such receipt of damaged order. In case of a serious damage, the Buyer shall carefully examine the goods. If any manufacturing defects are detected, the Buyer shall draw up a list of such defects in a written report and present it to e-mail address of the Vendor at: balespo@balespo.com
4. The Warranty shall cover only manufacturing defects. The warranty applies to manufacturing defects in goods or other defects that are not caused by improper or unprofessional handling, use of goods contrary to its purpose or instructions, incorrect size selection, intentional or unintentional mechanical damage or natural wear and tear. Failure to follow instructions for use of items will void the warranty.
Wear characteristic of the material or use is not considered a defect. This is not a defect if it follows from the nature of the sold item that its service life is shorter than the warranty period and if, in the normal use of such an item, it wears out completely before the warranty period expires.
Rhythmic gymnastics apparatus FIG are intended for use at gymnastic carpets approved by FIG. If FIG Rhythmic gymnastics apparatus are used in a hall without a carpet or on a carpet not approved by FIG, the warranty does not apply. Gymnastic Gym Equipment Warranty - 14 days from date of purchase. Scratches and damage to items that appear in connection with the use of this item are not a reason for a claim or a refund. By purchasing Rhythmic gymnastics apparatus in our shop, you agree to this policy.
Please note that when using the FIG gymnastic equipment, the marking may be erased.
5. The Buyer shall lose the right to exercise the warranty if:
- the Buyer fails to submit a proof of payment for the goods (original bill), warranty card marked with the date of purchase from the Vendor (last page of the manual) and fails to keep the original instructions from the manufacturer with its notes,
- the warranty period has expired,
- the Buyer has mechanically damaged the goods,
- the Buyer fails to comply with storing, assembling, dismantling, transport, use, and manipulation rules for the returned goods, as specified in instructions.
6. The Buyer shall not be entitled to claim defects of which the Buyer was informed in advance by the Vendor or of which the Buyer should know on the basis of circumstances under which the Agreement was formed.
7. The sequence of steps for returns:
a) immediately inform the Vendor to the e-mail address at balespo@balespo.com, describe the nature of damage and attach photos of defective parts, along with a copy of the certificate of payment for goods, warranty card and a copy of the page with the manufacturer's instructions and notes;
b) if it is not possible to remotely assess the return and a further examination is required, send the goods, at its own expense, with a proof of payment of goods, warranty card, including the page with the Vendor's instructions to the address: Vyšehradská 3713/6, Bratislava, Slovakia 851 06.
8. in case the Buyer's claim is legitimate, the Vendor shall remove any errors at its own expense or exchange the goods for new and send them to the Buyer, also at its own expense. If this is not possible, the Vendor shall refund the Buyer in full.
9. in case the Buyer's claim is not legitimate, the Vendor shall return the goods to the Buyer at the Buyer's expense. The Vendor shall have the right to seek compensation from the Buyer for all costs involved in this process, including but not limited to expertise costs and costs of service centers, at the rates in force at the time of the assessment of the return.
10. Warning! Keep the original manufacturer's manual in its original language with the notes on the last page. It is a necessary requirement to return goods to the Vendor within the warranty period.
VII. Termination of the Agreement
The Buyer shall have the right to terminate the Agreement within 14 days of receipt of goods. Should the Buyer exercise the right to terminate the Agreement under the conditions listed below, the Vendor shall refund the Buyer the full value of the returned goods:
• please inform us of any rejected goods to the e-mail address: balespo@balespo.com
• goods (including all the parts thereof), returned to us under the above paragraph, shall be packed in the same manner as the original shipment delivered to the Buyer and shall not have any visible signs of use and shall be complete (and include a full range of accessories, warranty card, manufacturer's manual in its original language, instructions), subject to the delivery of a proof of payment for the returned goods,
• costs associated with the delivery shall be borne in full by the Buyer,
• the Buyer shall pay the expenses of the Vendor associated with the delivery of goods to the Buyer, including costs associated with shipments sent as cash on delivery (if applicable),
• payment paid by the Buyer for the goods shall be refunded to the Buyer by bank transfer with 10 working days from the date of return of the goods to the Vendor,
• the Vendor shall have the right to offset any costs associated with the delivery of shipment send as cash on delivery with the refund (if applicable),
• in case of a violence of any of the above conditions, the Vendor cannot unfortunately accept the termination of the Agreement and will return the goods to the Buyer.
How should I return the goods?
Send the goods to us within 14 days of purchase to the address LEMON SPORT s.r.o., Vyšehradská 3713/6, Bratislava, Slovakia 851 06. Attach a copy of the tax document (invoice) to the package. You can also return the goods in person at the showroom in Bratislava. The costs associated with returning the goods are borne by the customer.
Please deliver the returned goods to us complete, with attached documentation, undamaged, in the original packaging and unused. The value of the goods may be reduced as a result of such handling that damaged the product or prevented the full use of its functions. The customer is responsible for such reduction in value. The buyer is obliged to choose such a package during transportation so that the goods are not damaged. The seller is not obliged to replace goods damaged during transport due to inappropriate packaging, and the buyer is not entitled to request a refund.
We will return the purchase price to your account within 14 days, after the goods have been delivered to the e-shop address.
VIII. Final Provisions
The Vendor shall have the right to modify and/or amend these Terms and Conditions from time to time. The obligation of the Vendor to inform about written changes shall be deemed complied with by publishing the modified and/or amended Terms and Conditions on the Online Shop:
www.balespo.com